Municipalities are experienced a capacity crisis with lack of experienced staff, appropriate and adequate software and the translation of policies and procedures into effective action. The accelerated public demands of rate payers and the local communities have placed additional burdens on municipal councils in their attempt to deliver service. Security has also become an ongoing issue. Sondolo IT after an analysis of capacity, infrastructure and control mechanisms needed by municipal councils, is able to provide a range of support facilities. This includes customised software and technology providing access control, vehicle tracking, CCTV and water meter reading. The uniqueness of our water reading and electricity system lies in its effective application from a remote site. This provides dramatic cost containment by eliminating unnecessary travel, personnel that could be better deployed in the system and inaccurate communication. It also reduces opportunity for fraud, over and under billing and negative associated publicity.